TechTeam Global

• IT Outsourcing
• Business Process Outsourcing
• Professional Services
  • ITIL Consulting
  • CA Implementations
  • IT Staffing
• Specialized Solution Support

Customer Success Story
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Technical Brief
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GET THE RIGHT TOOLS FOR THE JOB

Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager.

CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our IT outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive to proactive support.

We can help you gain the benefit of CA tools even when IT outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam consultants can help you use this powerful solution to automate service support and integrate IT service management with all aspects of the business.

TechTeam’s expertise and capabilities include:

• Request, incident, problem, and knowledge management
• Change and configuration management
• Availability management, including server and network management
• IT client management
• IT asset management

TechTeam Offers CA Service Management Solutions as:

• An enabling technology for our portfolio of IT outsourcing solutions
• A hosted and managed solution – a SaaS model
• An on-site solution, deployed, implemented and maintained by TechTeam professional consultants

CA Channel Partner Video

Gary Cotshott, TechTeam Chairman and CEO, and Mark Morgan, CA Practice Manager, explain how we use CA's Enterprise IT Management to improve and expand IT outsourcing services to customers.