Stefanini TechTeam

• Managed Services
  • Infrastructure Management
  • Business Process Outsourcing
• Application Development and Systems Integration
• Consulting Services
• Staffing Services

"ITIL offers a service road map; it helps companies transition from problem management to change management, and beyond. An ITIL-minded outsourcing vendor can guide a company along this journey, and help them work their way though the framework to continuous improvement."

SUPPORT BUSINESS GROWTH WITH STANDARDIZED, GLOBAL, BEST PRACTICES

The Information Technology Infrastructure Library (ITIL) has become the world’s most widely deployed framework for IT best practices. ITIL drives business value by helping companies align their information technology with business practices. Stefanini has certified many employees in ITIL methodologies and we implement ITIL-based solutions for our customers as part of our IT outsourcing services. In addition, we share our expertise with customers through training and consulting services.

Our accredited ITIL V3 training program – a three-day ITIL Foundation Certification Course – provides students with the knowledge necessary to understand the five lifecycle books and to pass the certification exam.

Our ITIL consulting services gauge your company’s progress in achieving ITIL proficiency and help you develop processes to support your ITIL implementation. Stefanini ITIL consultants will benchmark your existing processes against ITIL best practices and gauge your maturity and progress in deploying service processes, such as incident management and service desk.

For those who want quick results and proof that ITIL deployment can significantly improve IT service delivery, we offer "Lean ITIL". Our Lean ITIL consulting approach speeds your organization’s time to value and targets the most pressing performance problems by providing solid improvement to IT service management.

Stefanini is the right choice for ITIL training and consulting services:

• Training course accredited by EXIN, the governing body for ITIL
• Taught at your location by a fully accredited ITIL service manager
• Benchmark your process maturity against the companies in your industry
• Understand how to improve processes to meet ITIL best practices

Stefanini delivers results your organization needs:

• Align your business processes to the ITIL framework to drive continuous process improvements
• Develop consistent support levels for every location with a global ITIL approach
• Move beyond reactive support and transition to a proactive support environment