Stefanini TechTeam

• Managed Services
  • Infrastructure Management
  • Business Process Outsourcing
• Application Development and Systems Integration
• Consulting Services
• Staffing Services

ACHIEVE ROI AS YOU IMPROVE SERVICE

Businesses today are under increasing pressure to not only improve IT performance, but also to reduce operational costs. At Stefanini, we help you do both, combining our cost-effective global delivery method with our best practices approach. You can enable significant cost savings - without the quality sacrifice - when you Outsource IT Support with us. Download our Corporate Profile to learn how our approach works for you.

Supporting nearly one million users in 32 languages, we are recognized by our customers and industry analysts alike for the superior results we deliver.

We offer:

• IT Outsourcing Service - From help desk service and deskside support to security administration and infrastructure management, it's our business to support your business.
• Business Process Outsourcing - Improve your customer experience and drive down costs with outsourced technical support from Stefanini.
• Professional Services - Benefit from our extensive expertise in ITIL consulting and training, CA implementations, and IT staffing.
• Specialized Solution Support - Focused on the life sciences and hospitality industries , we can help you outsource IT support for eClinical Trials as well as hospitality solution deployments.

Our global delivery model

Unlike many companies today, Stefanini enables a "best shore" approach to IT support outsourcing. We provide cost-effective options for onshore, nearshore, or offshore outsourcing - all delivered via our single-point-of-contact (SPOC) model for consolidated support and service management operations.

With strategic locations across the United States and North America, Latin America, Western and Eastern Europe, and the Asia-Pacific region, our global delivery model offers the capability to outsource IT support 24x7x365, 32 languages. Connected via our proprietary framework and infrastructure, our worldwide service centers provide consistent global delivery and execution excellence.

Our proven tools and methodologies

We integrate IT Infrastructure Library and Lean Six Sigma best practices into all of our outsourced tech support operations, ensuring continuous process improvement and year-over-year gains. Our advanced CA toolsets likewise deliver maximum performance and support for the ITIL framework.

Stefanini is also ISO 9001:1994 and ISO 9001:2000 certified for adherence to global quality standards. For the past 30 years, our leading-edge methodologies and culture of customer focus have helped us achieve proven results and compelling ROI for our customers.

The right choice for your business

Some of the world's largest multinational corporations depend on us for IT Support Outsourcing. Stefanini offers the right combination of global support, cost-effective delivery, and proven methodologies. Contact Us today to explore how we could make a difference in your organization.

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