Leverage our "Best Shore" Approach
LEVERAGE OUR "BEST SHORE" APPROACH
When it comes to enabling support on a global and multilingual level, your organization can outsource systems integration, custom software development, SAP consulting, Oracle ERP,and help desk services from onshore, nearshore and offshore. At Stefanini, our managed services (including Global Service Desk, Application Lifecycle Management, and BPO) and Systems Integration and Custom Software Development solutions as well as SAP, Oracle ERP, and Spot Consulting services offer a unique "best shore" approach for scalable support at competitive rates – without sacrificing quality.
With eight global delivery centers located across the United States and North America, Western and Eastern Europe, and the Asia-Pacific region and throughout Latin America, we provide a cost-effective yet robust range of multilingual help desk solutions. Stefanini also has six Global Software Development Centers and six Talent Recruiting Centers strategically located on four continents.
By combining our worldwide presence with our best-practice methodologies, we lower your business costs as we improve service levels.
Unified Global Reach
Stefanini's numerous worldwide locations – including several within the United States – enable a unified yet flexible platform for global help desk services. Whether you need multilingual help desk support or superior English-language skills, after-hours coverage or improved scalability, our best-shore approach offers all of the above at a more competitive price.
Through the years, we have developed, tested, and proven business practices that deliver high-value services to our customers’ end users. Stefanini’s business model continues to focus on measurement, monitoring, continual education, and adaptation to change. Our business delivery model is to be the strategic sourcing partner to support organizations’ mission-critical applications and business processes. When combined with our nearshore and offshore delivery options, Stefanini offers measurable savings when compared to other global service desk solutions. Our delivery method is especially powerful for companies that need reliable multilingual IT support for locations in multiple geographies. A best-shore approach also eliminates many issues common to single-location centers, such as the ability to balance call loads or ensure adequate business continuity in the event of a disaster.
With support staff based in multiple countries, you save time and money while improving flexibility, scalability, and minimizing risk. And when you work with one preferred company, such as Stefanini, you also benefit from our single-point-of-contact (SPOC) approach for consistent ongoing management and administration.
Quality Difference
Supporting 32 languages and nearly a million users worldwide, Global Help Desk solutions from Stefanini enable flexible options for high-quality support. We integrate ITIL and Lean Six Sigma across all of our global service desk operations, consolidating your IT service management into a single unified framework for support.
Our highly skilled and educated support teams also leverage leading-edge CA management tools for superior global process capability. Contact Us today to learn how we can enhance your IT support operations regardless of your location or needs.
