Stefanini TechTeam

• Managed Services
  • Infrastructure Management
  • Business Process Outsourcing
• Application Development and Systems Integration
• Consulting Services
• Staffing Services

IT OUTSOURCING

Today's business is global and increasingly complex. There is unrelenting pressure to reduce costs, for the business as a whole and specifically for IT. At the same time, IT has become critically important to the business, so costs must be reduced while maintaining or even improving service levels. And of course, business requirements continue to change so IT must keep pace.

At Stefanini, we understand these challenges and have worked with customers to develop IT outsourcing services that improve availability and user productivity while reducing costs. We support hundreds of thousands of end users around the world, and have built a reputation for responsiveness, reliability, and results.

At Stefanini:

• We support 32 languages, covering more than 70 countries, via our global delivery model
• Our size, organization design, and culture ensure that we are an agile and responsive partner
• We are focused on providing global service desk and desktop/distributed infrastructure management
• We deliver execution excellence at a reasonable cost
• We have earned high marks for performance from our customers. Over 92% of our customers say they would recommend our company to others.

Our IT outsourcing services include:

• Service Desk – At the heart of our IT service management model is the service desk. We deliver high quality help desk support through our focus on people, process (ITIL, Lean Six Sigma) and technology. We go beyond traditional incident management to deliver request, problem, configuration and change management services as a core competency.
• Deskside Support – Complementing our service desk delivery, we provide onsite services to support end users and their systems.
• Security Administration – Also known as Identity and Access Management, we manage end user account creation, permission levels, system access, password resets and account deletions. Our experienced IT support teams provide value by focusing on continued process enhancements and quality improvements to deliver both improved security and lower costs.
• Infrastructure Management – We proactively manage the availability of your distributed IT infrastructure to improve productivity and user satisfaction while reducing costs. We can manage desktop/client devices, servers and networks. Our infrastructure outsourcing services include asset management, remote control, patch management, software distribution, as well as fault and performance monitoring and management.
• Deployment – Our IT support teams help you deploy new technology quickly, getting users up and running, while reducing your costs.

On the horizon – the Service Desk of the future

Stefanini is developing the next generation of service desk, focused on improving IT support of business process. We call this offering 'Business Service Desk'. In its pilot phase, it is garnering significant interest with customers. With this groundbreaking help desk service, we:

• Design and implement the processes and the tools required to assure business process to IT mapping and real-time insight to business process execution
• Via our 'Business Service Management' dashboard we determine the impact of IT performance on the business, at a glance
• At our 'Business Service Desk' we monitor performance and take proactive action to ensure the execution of your business processes