Stefanini TechTeam

• Managed Services
  • Infrastructure Management
  • Business Process Outsourcing
• Application Development and Systems Integration
• Consulting Services
• Staffing Services

DESKTOP
MANAGEMENT
OVERVIEW
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SUPPORT AT YOUR LOCATION

Rely on Stefanini’s seasoned professionals to manage your on-site IT support needs. We’ll provide the direct in-person deskside service that users and systems sometimes require, with an eye on process improvement, proactive incident reduction, and increased remote resolution.

Stefanini is the right choice for deskside services:

• On-site IT support service for end users, hardware, software, and networking assets
• Advanced troubleshooting and warranty support
• A focus on process improvement, problem avoidance, and increased remote resolution

Stefanini delivers the results you need:

• Improve service response and resolution with ITIL-based processes and Lean Six Sigma process improvement methodologies
• On-site support integrated with Stefanini’s global, multilingual service desk for a seamless support experience
• Reduce costs