Stefanini TechTeam

• Managed Services
  • Infrastructure Management
  • Business Process Outsourcing
• Application Development and Systems Integration
• Consulting Services
• Staffing Services

"Stefanini is a partner that is flexible enough to join us in our journey to improve our relationship with our customers on a daily basis, facing regular changes and very ambitious targets."

TECHNICAL SUPPORT BUSINESS PROCESS OUTSOURCING

Stefanini provides technical support outsourcing for clients who want to provide their customers with cost effective, high quality service. We deliver outsourced technical support using the same standards and rigor used for our IT outsourcing customers. You can rely on us to provide your customers with the kind of experience that will keep them coming back to you.

We provide multilingual support across the world in 32 languages, delivering every hour of every day, for many well known companies who count on us to deliver this critical customer-facing part of their business.

Stefanini is the right choice for high quality Technical Support BPO

• Interactive multichannel services to assist your customers 24x7x365 in 32 languages
• Strong competencies to support your customers as they use your products and services in both business-to-business and business-to-consumer environments.
• Our “best-shore” delivery model includes onshore, near-shore and offshore – all with a strong quality focus and keen attention to detail in technical competency, customer service culture, and language skills.

Stefanini delivers results:

• Scalable solutions for outsourcing technical support enable you to focus on your core business while we deliver in our core business for you
• Improved service response, incident resolution, and customer satisfaction levels
• The right balance of cost and quality when customer satisfaction is critical to your business success
• Flexibility, agility and responsiveness working with you to meet your needs today and tomorrow, anywhere in the world