TechTeam Global

• IT Outsourcing
  • Service Desk
  • Deskside Support
  • Security Administration
  • Infrastructure Management
  • Deployment
  • ROI Calculator
• Business Process Outsourcing
• Professional Services
• Specialized Solution Support

"We chose TechTeam due to their flexibility and consistent execution; we are realizing enhanced functionality, greater scalability, and a superior customer experience."

SERVICE DESK OVERVIEW: US
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SERVICE DESK OVERVIEW: EU
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THE HEART OF EFFECTIVE IT SERVICE MANAGEMENT

The service desk is the heart of effective IT service management and the core of our business. Some of the world’s largest companies, and smaller companies as well, rely on service desk and help desk services from TechTeam to support their workforce, around the clock, around the world, in 32 languages. Using ITIL methodology combined with our years of experience and established best practices, we save our customers money and improve service levels.

We understand that every minute of downtime impacts business productivity. Each step in our service desk process is designed to get end users’ issues addressed quickly. Focused on proactive planning, our help desk support team works to prevent incidents before they happen. We follow ITIL practices to help our customers move beyond reactive incident management into request, problem, configuration and change management that drive higher levels of IT performance.

TechTeam provides an industry-leading set of tools as part of our service desk and help desk services. We have selected ITIL compliant CA Service Desk Manager to provide service desk, knowledge management, data analytics and dashboard reporting, remote support capabilities, and a CMDB. Plus, we have experience with most toolsets and will gladly integrate our help desk service with your toolset.

TechTeam is the right choice for service desk outsourcing:

• Global, multilingual service desk or help desk support for your workforce, 24x7x365, in 32 languages
• Problem avoidance and continuous process improvement
• True single-point-of-contact (SPOC) accountability

TechTeam delivers the results you need:

• Save money with our proven practices, methodology, and approach
• Improve service desk or help desk support and service levels while reducing costs
• Get beyond reactive incident management to a proactive IT Service Management approach