TechTeam Global

• IT Outsourcing
  • Service Desk
  • Deskside Support
  • Security Administration
  • Infrastructure Management
  • Deployment
  • ROI Calculator
• Business Process Outsourcing
• Professional Services
• Specialized Solution Support

"For cost-effective IT service management, it’s extremely important to resolve as many incidents as possible before they impact the business and without dispatching personnel onsite. Our remote infrastructure management service helps our clients drive down costs while improving availability."

CORPORATE PROFILE: US
Download a pdf

CORPORATE PROFILE: EU
Download a pdf

PROACTIVELY MANAGE THE AVAILABILITY OF YOUR IT INFRASTRUCTURE

Your IT infrastructure is fundamental to your success. We can manage the availability of your distributed IT infrastructure to improve business operations, user productivity and user satisfaction, while reducing costs. We can manage desktop/client devices, servers and networks. Our IT infrastructure management services include asset management, remote control, patch management, software distribution, and fault and performance monitoring and management.

TechTeam can monitor and manage your infrastructure to quickly detect and resolve issues before they impact your business. Our consultants follow ITIL-based processes and focus on incident avoidance through rigorous problem management and continuous improvement methodologies.

Our standard delivery model is via remote infrastructure management, but we are glad to deliver on-site IT support for our customers as well. We partner with CA using industry-leading tools such as CA IT Client Manager, CA Spectrum, eHealth and Wily. We also work with tools provided by our clients.

Our customized infrastructure monitoring and infrastructure management services improve performance, availability, and security while minimizing the costs associated with operating your IT infrastructure.

TechTeam is the right choice for infrastructure management outsourcing:

• Proactive management of desktop/client, server and network devices integrated with global service and help desk operations
• Focus on incident avoidance, remote resolution and continuous improvement
• CA partnership provides best-in-class integrated toolset

TechTeam delivers the results you need:

• An ITIL-based service management approach,
• With proactive management of devices and networks,
• Producing reduced costs, higher availability, higher user satisfaction and business results