TechTeam Global

• IT Outsourcing
• Business Process Outsourcing
• Professional Services
• Specialized Solution Support

"TechTeam has a good customer focus with timely reaction to issues or concerns as they arise."

GLOBAL SERVICE DELIVERY OVERVIEW: US
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GLOBAL SERVICE DELIVERY OVERVIEW: EU
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CORPORATE PROFILE: US
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CORPORATE PROFILE: EU
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IT'S OUR BUSINESS TO SUPPORT YOUR BUSINESS

TechTeam brings a focused set of IT support services to the task, built on a foundation of global reach, agility and responsiveness, excellence in delivery, and deep experience.

Our focus is on supporting technology users and distributed IT infrastructures with a keen understanding of the importance of IT in the success of today’s businesses.

We Deliver:

...and ultimately, improved business process execution.

Specific Services

• IT Outsourcing - Solutions to support your end users, around the clock, around the world.
• Technical Support Business Process Outsourcing - Support for your customers as they use your IT products and services.
• Specialized Solution Support
  • eClinical Support Services
  • Hospitality Solution Deployment Services
• Professional Services - In our work supporting outsourcing global clients, we’ve developed best practice capabilities; let us share them with you.

Global Service Delivery Model

The consistent, reliable, and cost effective delivery of IT services globally is a crucial element in multinational companies’ information technology missions. These companies need an approach that offers the right combination of people, processes, and IT service management tools, delivered from strategically located facilities that leverage a common set of best practice standards. This is exactly what TechTeam provides. Our service delivery approach includes:

• Global reach, supporting customers in more than 70 countries
• Best practices and continuous process improvement leveraging ITIL and Lean Six Sigma
• A robust, integrated, global technology platform
• Highly skilled workforce delivering multilingual support -- in 32 languages
• Flexible, “best shore” delivery options comprised of onshore, near-shore, and offshore capabilities to fit customers’ specific needs