News Releases
Antonio MoreiraCEO at Stefanini"We are proud of our ability to deliver exceptional value to our customers and to win new business competing with the largest outsourcing companies."
CORPORATE PROFILE
Download a pdf
News Release
Leading Technology Solution Company Expands Relationship with TechTeam Global
New agreement adds EMEA to TechTeam's customer technical support responsibilities
SOUTHFIELD, Mich., April 7 /PRNewswire-FirstCall/ -- TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology (IT) outsourcing and business process outsourcing services, announced today that its customer technical support service responsibilities for an existing client have been expanded to include coverage for the Europe/Middle East/Africa (EMEA) region.
TechTeam has provided service for the client, a leading global technology solution company, since 2005, delivering technical support for customers in the United States, Canada and Asia. With the addition of the EMEA region, TechTeam is now responding to more than 25,000 customer contacts per month via phone, e-mail and chat.
"TechTeam's history of high quality service delivery, flexibility and agility as an outsourcing partner, and global coverage helped us to earn this expanded scope of work," said Gary J. Cotshott, president and chief executive officer of TechTeam Global. "By awarding this business to TechTeam, our client gains the benefit of simplifying customer support operations while ensuring the best quality service for its customers."
"We are proud to be a trusted partner of this client, and we are confident that our commitment to best practices and our expertise in multichannel technical support will enable us to continue delivering to our client's high standards in customer service," Cotshott said.
About TechTeam Global, Inc.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit www.techteam.com.
Safe Harbor Statement
This press release may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements reflect management's current views with respect to future events and financial performance. Actual results may differ materially from those expected because of various risks and uncertainties, including, delays in the implementation of the business; changes in the customer's business or requirements thereof; difficulties in obtaining the customer's knowledge, procedures, or authorizations; and difficulties in providing the service solutions for the customer. Other risks and uncertainties are discussed in the company's filings with the Securities and Exchange Commission including its most recent Annual Report on Form 10-K.
Contacts
Chris Donohue
VP, Global Strategy & Marketing
(248) 357-2866
cdonohue@techteam.com
Jessica Klenk
(301) 588-2900 Ext. 121
jklenk@boscobel.com
Michael Rudd
(301) 588-2900 Ext. 115
mrudd@boscobel.com
SOURCE: TechTeam Global, Inc.
www.techteam.com
Next Article
Joy Global Gains Advantage of Leading ITIL-Enabling Toolset through Services from TechTeam
Last Article
TechTeam Global Reports Fourth Quarter 2009 Financial Results
