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TechTeam Global Positioned in 'Visionaries' Quadrant of Leading Industry Analyst Firm's Magic Quadrant for Help Desk Outsourcing, Western Europe, 2007
Evaluation Based on Completeness of Vision and Ability to Execute
BRUSSELS, Belgium, April 16 /PRNewswire-FirstCall/ -- TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology (IT), enterprise support and business process outsourcing services, today announced it has been placed in the "Visionaries" quadrant of Gartner's Magic Quadrant for Help Desk Outsourcing, Western Europe, 2007(1).
The report states that "visionaries have a clear vision of market direction and are focused on preparing for this, but they should optimize service delivery and should improve penetration of the Western European market."
Within this Magic Quadrant, Gartner investigates external service providers on their competencies, offerings, geographic and language capabilities, as well as their strategies in the multilingual help-desk environment. Gartner analysts consider the Western European Help Desk market as "uniquely complex because of European buyers' multilingual needs and because of the growing intricacy and requirements of multinational businesses operating in Europe and globally."
"We are very delighted to be in the Visionaries quadrant of the help desk service provider analysis by Gartner analysts," says Christoph Neut, Senior Vice President EMEA. "Over the last two years, we aligned our business strategy with the European service desk consolidation trend and we positioned TechTeam as a premier provider of IT service management outsourcing services and solutions. We believe this report confirms we are on the right track, and it's a great recognition that we share with our customers and partners."
Recently, TechTeam Global also acquired the Swedish IT service management and IT staffing company SQM to further expand its footprint in the Nordic markets. Some recent wins in multilingual service desk offerings include a leading pharmaceutical company in the UK and an international consumer products company.
TechTeam's core activities, multilingual IT help desk and IT managed services, are designed around the IT Infrastructure Library (ITIL) processes and offer an exclusive lifecycle approach to IT service management through the integration of multilingual help desk with IT managed services and IT infrastructure solutions in one single point of contact.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About TechTeam Global, Inc.
TechTeam Global, Inc. is a worldwide provider of information technology, enterprise support and business process outsourcing services to Fortune 1000 corporations, multinational companies, product providers, small and medium- sized companies, and government entities. TechTeam's ability to integrate computer services into a flexible, ITIL-based solution is a key element of its strategy. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unique expertise and experience in providing information technology support solutions. For information about TechTeam Global, Inc. and its services, call +32 2 706 25 11 or visit www.techteam.com. TechTeam's common stock is traded on the Nasdaq Global Market under the symbol "TEAM."
Headquartered in Southfield, Michigan, TechTeam also has locations in Dearborn, Michigan; Davenport, Iowa; Chantilly, Virginia; Portsmouth, Rhode Island; Bethesda, Maryland; Brussels and Gent, Belgium; Uxbridge, United Kingdom; Cologne, Germany; Gothenburg and Stockholm, Sweden; and Bucharest, Romania.
(1) Gartner Research "Magic Quadrant for Help Desk Outsourcing, Western Europe, 2007" by Claudio Da Rold and Gianluca Tramacere, February 28, 2007.
Contacts
Christoph Neut
Senior Vice President, EMEA
+32-2-706-25-01
cneut@techteam.com
Isabelle Geerts
Marketing Manager EMEA
+32-2-706-26-18
igeerts@techteam.com
SOURCE: TechTeam Global, Inc.
www.techteam.com
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