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TechTeam Global Awarded Five-Year Contract for IT Support Services from Philip Morris International

TechTeam to provide corporate IT help desk support in five languages for approximately 9,000 end users in Europe

SOUTHFIELD, Mich., Feb. 20 /PRNewswire-FirstCall/ -- TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology (IT) and business process outsourcing services, today announced that it has been chosen by Philip Morris International (PMI) for the delivery of information technology support services.

Under this five-year agreement, TechTeam will provide help desk support services for PMI's information technology infrastructure in Italy, United Kingdom, Poland, Switzerland, Germany and France. The support will be provided in five languages for more than 9,000 employees and delivered from within PMI's Krakow, Poland-based shared services center. Under the current scope, the contract will generate an estimated $4.0 million in revenue for TechTeam.

"We are very pleased to have been selected by PMI to provide multilingual help desk services," stated Christoph Neut, Senior Vice President, EMEA. "By utilizing TechTeam's proven single point of contact support services model, PMI will be able to further standardize user IT environments and 24/7 support processes, resulting in improved quality and reduced total cost of ownership. TechTeam's selection as a prime IT services partner for PMI confirms our strong value proposition in the field of multilingual end-user support services."

Philip Morris International, based in Lausanne, Switzerland, is one of the largest tobacco companies in the world with over 80,000 employees and products sold in over 160 countries. Philip Morris International is an operating company of Altria Group, Inc.

About TechTeam Global, Inc.

TechTeam Global, Inc. is a worldwide provider of information technology and business process outsourcing services to Fortune 1000 corporations, multinational companies, product providers, small and mid-sized companies and government entities. TechTeam's ability to integrate computer services into a flexible, ITIL-based solution is a key element of its strategy. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unique expertise and experience in providing information technology support solutions, including IT outsourcing services, government technology services, IT consulting and systems integration, technical staffing and learning services. For information about TechTeam Global, Inc. and its services, call 1-800-522-4451 or visit www.techteam.com. TechTeam's common stock is traded on the Nasdaq Global Market under the symbol "TEAM."

Headquartered in Southfield, Michigan, TechTeam also has locations in Dearborn, Michigan; Davenport, Iowa; Chantilly, Virginia; Portsmouth, Rhode Island; Bethesda, Maryland; Brussels and Gent, Belgium; Uxbridge, United Kingdom; Cologne, Germany; Gothenburg, Sweden; Krakow, Poland; and Bucharest, Romania.

Safe Harbor Statement

The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements regarding, among other things, the Company's performance going forward. Forward-looking statements may be identified by words including, but not limited to, "anticipates," "believes," "intends," "estimates," "promises," "expects," "should," "conditioned upon," and similar expressions. Prospective investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those projected in the forward-looking statements as a result of various factors. Such factors include, but are not limited to, delays in the implementation of the business; changes in the PMI's business or the requirements thereof; unanticipated problems that arise from the transition from the former service provider; difficulties in obtaining PMI's knowledge, procedures, security clearance, or authorizations; and difficulties in providing the service solutions for PMI, which include integration with products or services delivered by PMI, the Company, or the PMI's subcontractors or technology vendors. All forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward- looking statements. Prospective investors should also review the Company's Reports on Forms 8-K, 10-Q, and 10-K filed with the United States Securities and Exchange Commission, including Management's Discussion and Analysis of Financial Condition and Results of Operations, and the risks described therein from time to time.

Contacts

SOURCE: TechTeam Global, Inc.
www.techteam.com

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