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TechTeam Global Announces Contract Renewal with Ford Motor Company
SOUTHFIELD, Mich., Jan. 6 /PRNewswire-FirstCall/ -- TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology, enterprise support and business process outsourcing services, today announced the renewal of its Global Single Point of Contact (SPOC) contract with Ford Motor Company, under which TechTeam provides support services for Ford Motor Company's IT infrastructure.
TechTeam provides service desk, deskside support, service management, infrastructure management, and identity and access management services for Ford Motor Company in North America, Western Europe and Asia, including a recent expansion into Australia and New Zealand. To enable the best possible balance of service and value, TechTeam will leverage additional blended-shore delivery from the Philippines and Romania. These sites demonstrate the company's commitment to cost-effectively supporting its multi-national customers. This international operation will handle support-related requests from Ford Motor Company locations around the world.
The renewal of TechTeam's IT support services enables Ford Motor Company end users and suppliers to rely on a single point of contact for the resolution of support incidents, which are resolved, tracked and analyzed using common global best practices. Through this arrangement with TechTeam, Ford Motor Company and its entities benefit from vendor accountability, a sharpened focus on incident avoidance, increased customer satisfaction and substantial cost savings.
"This enhanced service delivery model gives Ford the flexibility to expand globally, while realizing significant business value operationally," said Gary J. Cotshott, President and CEO of TechTeam Global, Inc. "TechTeam has had a 29-year partnership with Ford Motor Company. This close collaboration allows us to continue bringing the most effective outsourced IT services to Ford, in this case by leveraging our operations in the Philippines and Romania to provide lower cost service delivery."
About TechTeam Global, Inc.
TechTeam Global, Inc. is a worldwide provider of information technology, enterprise support and business process outsourcing services to Fortune 1000 corporations, multinational companies, product providers, small and medium-sized companies, and government entities. TechTeam's ability to integrate computer services into a flexible, ITIL-based solution is a key element of its strategy. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unique expertise and experience in providing information technology support solutions. For information about TechTeam Global, Inc. and its services, call 800-522-4451 from the United States or visit our Web sites at www.techteam.com and www.techteam.eu. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM.".
Safe Harbor Statement
The statements contained in this press release that are not purely historical, including statements regarding the company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements regarding, among other things, the potential impact of this contract on the company's revenue and earnings performance going forward. Forward-looking statements may be identified by words including, but not limited to, "anticipates," "believes," "intends," "estimates," "promises," "expects," "should," "conditioned upon," and similar expressions. Prospective investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those projected in the forward-looking statements as a result of various factors. Such factors include, but are not limited to delays in the implementation of the service model developed for the renewal contract business, the inability of TechTeam to staff the project with sufficient qualified resources, changes in the customer's business or the requirements thereof, unanticipated problems that arise from the transition from the customer's former service model, difficulties in providing the service solutions for the customer which includes products or services delivered by the customer, the Company or the customer 's subcontractors or technology vendors. The forward-looking statements included in this press release are based on information available to the company on the date hereof, and the company assumes no obligation to update any such forward-looking statement. Prospective investors should also consult the risks described from time to time in the company's Reports on Forms 8-K, 10-Q, and 10-K filed with the United States Securities and Exchange Commission.
Contacts
Chris Donohue
VP, Global Strategy & Marketing
(248) 357-2866
cdonohue@techteam.com
Jessica Klenk
(301) 588-2900 Ext. 121
jklenk@boscobel.com
Michael Rudd
(301) 588-2900 Ext. 115
mrudd@boscobel.com
SOURCE: TechTeam Global, Inc.
www.techteam.com
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