Analyst Insights
ANALYST INSIGHTS
Gartner Magic Quadrants
TechTeam positioning:
- Leaders Quadrant in the 'Magic Quadrant for Help Desk Outsourcing, North America, 2009'- R. Matlus, W. Maurer; 4 March 2009
- Leaders Quadrant in the 'Magic Quadrant for Desktop Outsourcing Services, North America, 2009' - R. Matlus, W. Maurer, L. Dutra; 3 March 2009
- Visionaries Quadrant in the 'Magic Quadrant for Help Desk Outsourcing, Europe 2010' - G. Tramacere, C. Da Rold, F. Ridder; 27 July 2010
* The Magic Quadrant is copyrighted by Gartner, Inc., 2009 and 2010 and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Datamonitor's Black Book of Outsourcing report on Top Infrastructure Management Outsourcing Vendors - August 2009
TechTeam is ranked:
- #1 globally in Help Desk Outsourcing across both Tier 1 and Mid Tier customers
- #1 globally in overall IT Infrastructure Outsourcing for Mid Tier customers
To determine the satisfaction rankings, Black Book collected evaluations from 3,175 customer respondents covering 18 performance areas related to operational excellence. More than 140 IT Outsourcing vendors were evaluated. Tier 1 customers are organizations with revenues greater than $1 billion, while Mid Tier customers are organizations with revenues between $500 million and $1 billion.
Another leading, independent research firm included TechTeam in a recent report on smaller IT outsourcing providers, noting that TechTeam, "has the most globally diverse client base of the providers considered", "some of the healthiest growth rates", and "a good balance across different service lines."
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CONTACT US
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