TechTeam Global

"When we work with a client we bring our best practices, but we also recognize the critical aspects of their industry so they gain IT support that is better than they had before."

INDUSTRY EXPERTISE

At TechTeam Global, we recognize that each industry has unique processes, priorities and challenges. More importantly, we know from experience, that each of our clients’ businesses is unique.

TechTeam brings the right combination of broad best practices and process, industry-specific experience, and attention to the unique requirements of every client. That is why we partner with customers to deliver true business value that helps ensure their success.

We have significant experience across many industries:

Automotive

TechTeam has deep experience in the automotive sector. Our first customer, over 30 years ago, was a global automotive manufacturer – and that firm remains a customer today. We have decades of experience supporting both direct automotive manufacturers and their suppliers across the world, and count several of the largest global companies in this industry among our customers.

Manufacturing

TechTeam began by serving auto manufacturers and their suppliers, but over the years has grown to support many types of discrete and process manufacturers. We understand user and business requirements across the various manufacturing sub-sectors and provide support needed to ensure both end-user satisfaction and efficient business operations. Several of the largest global companies in this segment are TechTeam customers.

Life Sciences  

TechTeam has over 10 years of experience supporting customers in the life sciences industry. We provide both traditional infrastructure outsourcing services and a specialized offering focused on supporting the unique needs of eClinical trials. We provide this support for several leading pharmaceutical companies and eClinical technology providers. LEARN MORE

Hospitality  

The hospitality business is fast paced and highly competitive, with tight profit margins. Effective use of technology directly impacts customer satisfaction as well as the bottom line. TechTeam offers a broad range of IT support services for both lodging and food service environments – including rollouts of new technology, project management, staff training, and 24/7 global multi-lingual help desk support. We have experience working with many lodging and food service companies and with hospitality technology providers as well - delivering high quality services for many well known companies in the industry. LEARN MORE

Professional Services

With a strong understanding of the needs in specialized professional services environments, TechTeam supports both a leading global consulting firm and a leading global provider of accounting and related professional services.

Travel and Leisure

TechTeam supports a global leader in online reservation systems, and has built support capabilities to serve this large client and its customers with consistent high quality, across the world.

Retail

The retail industry is fast paced and highly competitive, with tight profit margins. Effective use of technology directly impacts customer satisfaction as well as the bottom line. Today, retail enterprises are increasingly multinational in scope, requiring a global support solution. TechTeam has the experience and capabilities that retailers need for success.

Information Technology

As a BPO service, TechTeam provides customer technical support for several large providers of technology and technology-based solutions. We deliver outsourced technical support with the same standards and rigor used for our IT outsourcing clients – in 32 languages, 24/7. You can rely on us to provide your customers with the kind of experience that will keep them coming back to you.

Government  

TechTeam provides a wide variety of services for the US Government as well as for state and local governments. To learn more, visit our TechTeam Government Solutions web site.