TechTeam Government Solutions, Inc. fosters a culture where people matter. We believe that listening to our customers is a key component in delivering quality products and services. By taking quality to a personal level, our employees create true and lasting improvements. TechTeam's quality commitment is driven by its employees' dedication, loyalty, accountability, honesty and discipline to be a part of a team that shares similar values with its customers.

Quality Management System
Our Quality Management System, ISO 9001:2000 certified, establishes the framework that embodies our culture and philosophy. TechTeam's management team is committed to quality through the evaluation and adoption of industry standards and methodologies that best meet our customers business needs.

The ISO/IEC 20000-1:2005 IT Service Management standard is the most widely recognized and reputable IT Service Management system framework in the world. To meet the requirements, TechTeam Government Solutions’ staff underwent a complex certification process, including an audit by BSI Group, a global provider of management systems assessment, certification, and training services.

Incorporating ITIL
As providers of IT to the Federal government and the Department of Defense (DoD), TechTeam incorporates Information Technology Infrastructure Library (ITIL) "best practices" into our quality management system. We have successfully deployed the ITIL framework within the DoD and civilian government agencies. Over 33% of TechTeam employees are trained and certified in ITIL. Our process asset library enables TechTeam to tailor ITIL and ISO 9001:2000 processes to meet the needs of our customers. TechTeam employs a quality management system that offers our employees a vehicle to make true and lasting improvements in the products and services delivered to our internal and external customers.