Essilor International
ESSILOR CASE STUDY SUMMARY
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ESSILOR INTERNATIONAL
Client: Essilor
Industry: Manufacturing
Location: Global
Subject: Online Support, Help Desk Services, Remote Monitoring
Industry: Manufacturing
Location: Global
Subject: Online Support, Help Desk Services, Remote Monitoring
SUMMARY
Since 2003, world market leader Essilor, has outsourced its corporate service desk, remote monitoring, and intervention function to TechTeam. Today, Essilor relies on TechTeam for its ongoing ability to meet expectations and SLAs in both service delivery and cost savings.
BUSINESS CHALLENGE
- Drive down costs
- Support a diverse ICT resource
- Provide 24x365 bilingual, ITIL-based help desk support for 15,000 end users
- Provide a single point of contact
HOW WE HELPED
- 24x365 help desk service
- 24x365 remote infrastructure management
- Online support portal
- Evolving knowledge base
- Single point of contact model
PERFORMANCE DELIVERED
- Lower costs
- High availability across infrastructure
- High end user satisfaction
- Shorter alert-to-fix times
- Fewer escalations
- Demanding SLAs routinely met
CONTACT US TODAY TO FIND OUT HOW WE CAN HELP YOUR ORGANIZATION
CONTACT US
In North America call us at:+1 800 522 4451
Email: sales@techteam.com In Europe call us at:
+32 2 706 25 11
Email:eusales@techteam.com
