Quality
Bob Gumber, Vice President of Global Client Service Management, TechTeam Global, Inc."In our most recent customer satisfaction survey, 92% of our customers indicated that they would recommend us to others."
QUALITY STATEMENT
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OUR QUALITY FOCUS
TechTeam’s commitment to quality is unwavering and has been since we were founded in 1979. The primary focus of our quality assurance program is on the development and implementation of effective quality management processes. These are continually improved through monitoring, audits, training, and analysis.
ISO CERTIFICATION
TechTeam was one of the first IT outsourcing companies in the United States to receive ISO certification, earning ISO 9001:1994 in 1995 and ISO 9001:2000 in 2003. This certification proves to third-party assessors, as well as our customers, that we follow a set of internationally recognized quality standards.
We plan to achieve 9001:2008 certification this year.
LEAN SIX SIGMA
Our adoption of Lean Six Sigma strengthens our quality assurance program by building on the quality management standards of ISO. TechTeam employs more than 60 individuals with expertise in Lean Six Sigma. This has accelerated our adoption of Lean Six Sigma as part of our continuous improvement culture.
IT INFRASTRUCTURE LIBRARY
TechTeam has implemented ITIL best practices across our operations. We have an ITIL Service Manager on staff, and nearly 300 employees certified at the ITIL Foundation level. ITIL Foundation training is offered to both employees and customers, on an ongoing basis.
CONTINUOUS IMPROVEMENT
By following these world-class standards for service excellence, the members of our Performance Management Office and service delivery teams partner with customers to produce solid business results. Throughout our 30 years in business, we have developed proven methods to evaluate and ensure continuous process improvement. These include our annual client satisfaction survey, focus groups, rigorous post-launch reviews, data analysis, trend metrics, employee orientation and training.
CONTACT US
In North America call us at:+1 800 522 4451
Email: sales@techteam.com In Europe call us at:
+32 2 706 25 11
Email:eusales@techteam.com
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